All product returns are required to be within 30 days from original purchase date and the customer is 100% responsible for all shipping costs. The product must be returned to Vapor Trail, Inc. for technician inspection and must accompany a Return Merchandise Authorization(RMA) form that is provided by our Warranty Service Department. Vapor Trail, Inc. will not warranty any bowstring that may present a safety hazard. There are no returns on bowstrings due to the custom nature of the product. We are a custom bowstring manufacturer and all sales are final unless covered by warranty. All RMA’s must be returned within 30 days. Any product returned without an RMA form will NOT be subject to warranty repair, replacement, and/or a refund. All non-string returns are subject to a 25% restocking fee. Dissatisfaction with the purchaser's color selection or a combination of selected colors for bowstrings does not qualify as a manufacturer defect, therefore is not covered under warranty. Please call (763) 862-8870 to speak with a Customer Service Rep to receive a RMA form.